Privacy Policy
COOKIE POLICY
Restauranthub.eu
(ePrivacy & GDPR compliant – EU-wide)
Last updated: 2026
1. Introduction
This Cookie Policy explains how Restauranthub.eu uses cookies and similar technologies on its Platform, in accordance with:
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Directive 2002/58/EC (ePrivacy Directive)
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Regulation (EU) 2016/679 (GDPR)
This policy should be read together with our Privacy Policy.
2. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They allow the Platform to function properly, enhance user experience, and collect anonymised analytics.
3. Types of Cookies We Use
3.1 Strictly Necessary Cookies
These cookies are essential for the operation of the Platform and cannot be disabled.
Examples:
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Session management
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Security and fraud prevention
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Checkout and payment processing
Legal basis: Legitimate interest / contractual necessity
Consent required: No
3.2 Functional Cookies
These cookies remember user preferences to improve usability.
Examples:
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Language selection
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Saved addresses
Legal basis: Legitimate interest
Consent required: No
3.3 Analytics Cookies
These cookies help us understand how the Platform is used (aggregated and anonymised).
Examples:
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Page visits
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Performance metrics
Legal basis: Consent
Consent required: Yes
3.4 Marketing Cookies (If applicable)
Used to display personalised offers or marketing messages.
Legal basis: Explicit consent
Consent required: Yes
4. Cookie Consent Management
When you first visit the Platform, you will be presented with a cookie banner allowing you to:
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Accept all cookies
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Reject non-essential cookies
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Manage preferences
Consent can be withdrawn at any time via cookie settings.
5. Third-Party Cookies
Some cookies may be placed by third-party services such as analytics or payment providers. These parties act as independent data controllers under their own privacy policies.
6. Managing Cookies
You may manage or delete cookies through your browser settings. Disabling essential cookies may affect Platform functionality.
7. Changes to This Policy
This Cookie Policy may be updated periodically. The latest version will always be available on the Platform.
SHORT-FORM LEGAL SUMMARIES (CHECKOUT & SIGN-UP)
These summaries are not a replacement for the full legal texts. They are designed to meet EU transparency requirements at the point of action.
✔ Checkout Confirmation Text
By placing this order, you confirm that you have read and agree to the Terms & Conditions.
The restaurant is responsible for preparing and delivering your order.
You acknowledge that food orders cannot be cancelled once confirmed, except where permitted by the restaurant.
✔ Privacy Notice (Checkout)
Your personal data is used to process your order, handle payments, and provide customer support, in accordance with our Privacy Policy.
✔ Newsletter Consent (Optional)
☐ I agree to receive marketing emails from Restauranthub.eu.
I understand that I can withdraw my consent at any time.
(Unchecked by default — GDPR-compliant)
DOCUMENT 5
PAYMENT PROVIDER COMPLIANCE STATEMENT
(Stripe & Mollie Alignment)
This section ensures compliance with Stripe and Mollie onboarding and audit requirements.
1. Payment Processing Role
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Restauranthub.eu acts as a payment facilitator
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Payments are collected on behalf of Merchant Restaurants
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Merchant Restaurants remain the sellers of record
2. Customer Disclosure (Required)
Customers are clearly informed that:
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Payments are processed securely via third-party providers
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Restauranthub.eu does not store full payment credentials
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Refunds are handled according to the Merchant Restaurant’s policies
3. PCI & Security Compliance
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All online payments are processed via PCI-DSS compliant providers
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Restauranthub.eu does not access or store card details
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Secure HTTPS encryption is enforced across the Platform
4. Refund Handling
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Refunds are processed via the original payment method
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Processing times depend on the payment provider
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Restauranthub.eu may act as intermediary where authorised
5. Dispute & Chargeback Handling
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Restaurants are responsible for order fulfilment disputes
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Restauranthub.eu may assist in evidence collection
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Fraudulent activity may lead to account suspension
DOCUMENT 6
GENERAL TERMS AND CONDITIONS FOR MERCHANT RESTAURANTS (B2B)
Restauranthub.eu
1. Scope
These Terms govern the contractual relationship between Restauranthub.eu and Merchant Restaurants using the Platform.
2. Role of the Platform
2.1 Restauranthub.eu acts as a technical and commercial intermediary.
2.2 Merchant Restaurants remain fully responsible for:
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Food safety
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Product compliance
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Pricing
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Delivery
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Customer service
3. Restaurant Obligations
Merchant Restaurants shall:
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Provide accurate and up-to-date information
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Comply with EU food safety and consumer laws
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Fulfil Orders in a timely and professional manner
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Handle customer complaints relating to food and delivery
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Respect applicable VAT and tax obligations
4. Payments & Commission
4.1 Restauranthub.eu may collect payments on behalf of the Merchant Restaurant.
4.2 Applicable commissions or service fees shall be agreed separately.
4.3 Merchant Restaurants authorise payment providers to process transactions.
5. Data Protection (GDPR)
5.1 Each party acts as an independent data controller.
5.2 Personal data may only be used for Order fulfilment.
5.3 Merchant Restaurants must implement appropriate security measures.
6. Availability & Platform Access
6.1 Restauranthub.eu does not guarantee uninterrupted availability.
6.2 Maintenance or outages do not give rise to compensation claims.
7. Liability
7.1 Merchant Restaurants indemnify Restauranthub.eu against:
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Product liability claims
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Food safety violations
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Consumer law breaches
7.2 Restauranthub.eu is not liable for lost revenue or indirect damages.
8. Suspension & Termination
Restauranthub.eu may suspend or terminate access in cases of:
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Legal violations
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Fraud
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Repeated customer complaints
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Breach of these Terms
9. Governing Law
These Terms are governed by Belgian law.
Jurisdiction lies with the courts of Belgium.
